Whilst we really hope you love your Solillas, we of course understand if the fit isn’t quite right or you’ve had second thoughts. You can send the items you wish to return to our returns department within 28 days of receipt. You will need a returns authorisation. Please email firstname.lastname@example.org with your order number and reason for return and we will quickly help you out.
Providing the items are received within 28 days of receipt in their original condition, we will initiate a refund of the original purchase cost (excluding P&P) or send out the new items. Please note that it can take up to 28 days for the banks to process the refund and for it to appear in your account or back on your card.
You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us and we can not accept liability for goods that get lost or damaged in transit..
As hard as we try to get everything spot on, sometimes we make a mistake. If we’ve sent you the incorrect item or there is a problem with the goods, please contact us:
+44 (0) 20 8144 0448
Depending on the problem, we’ll then either provide you with a refund, send you a replacement or the correct item. We’ll of course refund you for the costs you incur returning the item to us.